Case Study
How a Custom CRM Transformed a 200-Vehicle Transport Business
A real case study: how we built a transport CRM that replaced WhatsApp chaos with real-time visibility — reducing billing disputes by 85%.
📅 June 28, 2025
⏱ 5 min read
A transport company with 200 vehicles, 500+ monthly bookings, and a team of 12 was running its entire operation on WhatsApp groups, Excel sheets, and paper LRs. Billing disputes were constant. Payment collection was chaotic. The owner had zero visibility into which trips were profitable.
The Problems We Identified
- Bookings taken on WhatsApp, manually transferred to Excel
- LR numbers assigned manually — duplicates were common
- Invoices generated in Word documents — no standardisation
- Driver payments calculated from WhatsApp messages
- No real-time trip status for customers
What We Built
A custom Transport CRM with web dashboard + mobile app for drivers and management:
- Digital booking system with auto-generated LR numbers
- GPS integration for real-time trip status
- Automated GST invoice generation
- Driver payment calculation and settlement
- Customer portal for POD and invoice downloads
- Outstanding amount reports by client
Results After 6 Months
- 85% reduction in billing disputes
- 40% faster payment collection
- ₹8L annual savings in staff time
- Zero paper LRs — fully digital operations